When I first started building software for gyms, I thought I was doing everything right. I was talking to the people who used it every day — the front desk staff, the trainers, the assistants. They were quick to tell me what they needed: a new button here, an extra report there, a way to print labels faster, and so on. I took notes, nodded eagerly, and built exactly what they asked for. And...
You know the moment. You’re in a groove writing code, and Slack pings: “The checkout thing glitched out again.” You ask what happened, but the reply is either silence or “I don’t know, it just doesn’t work.” That’s the reality of most bug reports. They often land in one of a few predictable shapes: The Vague Reporter: “The app is being weird.” No specifics, no details. The Screenshot Bomber: A...
You spend months architecting the perfect system, setting up pristine models, writing elegant code, and documenting every endpoint. You finally ship it out into the world… and then your users show up and do whatever they want with it. Suddenly, the product you thought was yours becomes something else entirely. Spoiler: it’s their product now, and you’re just along for the ride. Developers Build...
Most people think world-class service is about fast response times, flawless communication, or throwing in extra perks to “wow” customers. While those things are nice, they aren’t the heart of true service. World-class service is about ensuring your customer’s success—even when it means telling them no. I’ve been a self-employed software developer for over a decade, writing LAMP stack...